Applied Digital Technologies

Get digitally ready for the modern workplace with this hands-on, beginner-friendly course. The ICT20120 Certificate II in Applied Digital Technologies is designed for individuals preparing for entry-level roles in IT, business, or administration settings where digital technology is part of everyday work.

Through simulated activities in the Duke IT Connect, you’ll learn how to use computers, devices, and software effectively, and build your communication, cyber safety, and digital research skills. Whether you're supporting a team, helping customers, or exploring IT pathways, this course gives you the skills and confidence to thrive in tech-driven roles.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

You’ll complete twelve nationally recognised units, including:

1. BSBWHS211 Contribute to the health and safety of self and others
2. BSBSUS211 Participate in sustainable work practices
3. BSBTEC202 Use digital technologies to communicate in a work environment
4. ICTICT213 Use computer operating systems and hardware
5. BSBTEC101 Operate digital devices
6. ICTICT214 Operate application software packages
7. ICTICT215 Operate digital media technology packages
8. BSBTEC201 Use business software applications
9. BSBTEC203 Research using the internet
10. ICTICT219 Interact and resolve queries with ICT clients
11. ICTSAS212 Record the requirements of client support requests
12. BSBXCS301 Protect own personal online profile from cybersecurity threats

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements.