Community Services

Start your journey in the community services sector with this practical and supportive qualification. CHC22015 Certificate II in Community Services is ideal for individuals looking to build foundational skills to support others and contribute to their community.

You’ll learn how to communicate effectively, provide a strong first point of contact, manage stress, and work with people from all walks of life. Through simulated activities in the Duke Community Hub, you’ll gain hands-on experience that reflects real tasks in community-focused environments. Whether you see yourself at the front desk or supporting people behind the scenes, this course gives you the skills and confidence to take that first step.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

You'll complete nine nationally recognised units, including:

1. CHCCOM005 Communicate and work in health or community services
2. CHCCOM001 Provide first point of contact
3. BSBWOR202 Organise and complete daily work activities
4. BSBWOR201 Manage personal stress in the workplace
5. HLTWHS001 Participate in workplace health and safety
6. FSKOCM07 Interact effectively with others at work
7. CHCDIV001 Work with diverse people
8. CHCCDE003 Work within a community development framework
9. FSKLRG11 Use routine strategies for work-related learning

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements.