Supply Chain Operations

Get ready to move with purpose in the supply chain industry. The TLI20421 Certificate II in Supply Chain Operations is your pathway into one of Australia’s most essential and fast-paced sectors — covering warehousing, logistics, safety, communication, and teamwork.

Whether you're receiving goods, picking and packing orders, or ensuring safe transport operations, this course gives you hands-on experience through simulations in the Duke Logistics Hub. You’ll learn the practical and foundational skills needed to perform confidently in entry-level roles across warehousing, transport, and distribution.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

You’ll complete 14 nationally recognised units, including:

1. TLIL0007 – Complete workplace induction procedures
2. TLIE1003 – Participate in basic workplace communication
3. TLIF0025 – Follow work health and safety procedures
4. TLIF0009 – Ensure the safety of transport activities (Chain of Responsibility)
5. TLIX0023 – Identify roles and functions of the supply chain industry
6. TLIG0003 – Work effectively with others in a team
7. TLIA0023 – Receive goods
8. TLIA0022 – Pick and process orders
9. TLIA0020 – Package goods
10. TLIA0010 – Identify goods and store to specifications
11. TLIE0002 – Process workplace documentation
12. BSBOPS203 – Deliver a service to customers
13. BSBOPS305 – Process customer complaints
14. TLIU2012 – Participate in environmentally sustainable work practices

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements.