Customer Service Skill Set

Katie-Anne is a 39-year-old single mum from Western Australia, living with autism and ADHD. This comes with both superpowers and challenges. For Katie-Anne, her superpowers are creativity, honesty and intelligence (and definitely energy). One of her challenges? Motivation, occasionally. Which, let’s be honest, affects most of us from time to time. But Duke’s way of doing things kept her on the ball, she says...

After 13 years working in childcare, 33-year-old Emma from Tasmania wanted a change of direction. When you’re a mum with kids, however, studying for a qualification is probably the last thing that’s on your mind! After looking around for flexible, affordable courses, she found Duke. She’s been going from strength to strength in her CHC32015 Certificate III in Community Services.

35-year-old Abigail’s passion for helping others is clear. Based in New South Wales, she’s completing her master’s in counselling – a career based pretty much entirely on helping people. But she also understands that business plays a role in pretty much every career these days. Counselling is no different. That’s how she ended up enrolling in BSB30120 Certificate III in Business (Administration) at Duke Education...

'I’d been in admin for a million years, and just wanted to try something new.' That's 56-year-old Victoria, an experienced admin professional from New South Wales. She enrolled in a HLT37315 Certificate III in Health Administration at Duke Education, and has been loving the course...

'My resume was crap ‘til 2013.' 39-year-old Skye from New South Wales is, as you can tell, a straight shooter. And just as her speech doesn’t falter, neither does her determination. From having a ‘crap’ resume to enrolling at Duke, Skye has done a full 180. She’s now kicking goals in her SIT30122 Certificate III in Tourism, and is well on track to finish...

Who said playing video games wouldn’t get you anywhere? For Carl J., a 41-year-old student from Queensland studying at Duke, it’s the whole reason he started studying. He’s completing ICT30120 Certificate III in Information Technology...

Let’s be honest: most of us have days when we’re just not motivated. But for 27-year-old Mustafa A. from Western Australia, these days seem few and far between. With a Certificate III in English as an Additional Language under his belt, he immediately wanted to take his education to the next level...

They say you’re never too old to learn. At Duke, we agree with them… whoever they are. 64-year-old Suzette M. from Western Australia is an awesome example of this. She’s making strides in the first semester of her CHC32015 Certificate III in Community Services course here at Duke, and she couldn’t be keener to start Semester 2...

Can students study while on a boat? Duke says, “Absolutely.” An already-experienced 25-year-old from New South Wales working in supply chain operations, Max C. was keen to level up his skills. “I’m working in tugboat operations. I love the work and wanted to get a deeper understanding of the industry. It’s definitely where I want to go...”

Admin assistants are the unsung heroes of the office, quietly steering the ship. Danielle B., 36, from South Australia, always recognised this. “It’s been a dream of mine to do admin since I was younger.” Danielle enrolled in Duke’s Administrative Assistant Skill Set course, getting closer to her dream gig, step by step...