Customer Service Skill Set

Designed for individuals tasked with delivering customer service within an organisational setting, this skill set aims to enhance their capabilities in meeting customer needs and ensuring positive interactions. Participants will gain valuable skills in effective communication, conflict resolution, and customer satisfaction. This skill set equips individuals to navigate various customer service scenarios, contributing to the overall success and reputation of the organisation through their adept customer service abilities.

The following units of competency are included in this skill set:

• BSBOPS304 – Deliver and monitor a service to customers
• BSBOPS305 – Process customer complaints
• SIRXCEG002 – Assist with customer difficulties
• SIRXPDK001 – Advise on products and services

For more information on this skill set, visit: https://training.gov.au/training/details/BSBSS00119/skillsetdetails 

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements. The course is delivered and assessed through blended online learning with all assessor interaction in English.